We understand that it can be difficult buying items that you have not handled. It is very important to us that our clients are completely satisfied with their purchases and we will gladly provide more detailed pictures and condition reports on request. You can also talk to us via the facility on the website. Please take advantage of all these services before you purchase as we are sure that this will help you make your decision.
If you are unhappy in any way please contact us immediately upon receipt of the item as we would hope that we would be able to resolve your unhappiness.
However you can cancel your purchase for any reason even if it is undamaged PROVIDED you do so within 14 (fourteen) days of the day on which you receive the item. Cancellation must be done by sending us an email to our email address at firstname.lastname@example.org stating that you are cancelling your purchase. Please read the email address very carefully to ensure that you use the correct one.
The item must then be posted to us within 14 (fourteen) days of the day on which you told us that you were cancelling the purchase. You must use signed for insured priority mail unless we ask you to use another method of delivery to return the item and return it to the address that we will give to you in writing. Failure to return it to that address will negate any entitlement to a refund:-
You will be deemed to have received the item on the day that the item is signed for irrespective of who actually signs for it if sent by signed for mail/post or on the actual day of delivery if sent by courier/shipper.
The return of the item is at your risk and therefore it is essential that you not only package the item properly to protect it but also insure it to the value of the purchase price: if the item is lost or damaged in the return transit we will be unable to refund your purchase price but you should be able call upon your carrier’s insurance. If you do not insure the item and it is lost or damaged, we will be unable to make any refund to you.
We will refund the purchase price of the item within 14 (fourteen) days of the day on which we receive the item in its original condition. We will also refund the cost of delivery to you but we will not refund the cost of returning the item to us.
Regrettably we will not be able to accept a return and will not make any refund where:-
You do not cancel within 14 days of your receipt of the item;
You do not return the item within 14 days of cancelling the purchase
Cancellation is not done in the way set out above;
The item is not received by us;
The item is received but it is not in the condition that it was sent to you.
The item was personalised/customised for you
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